Key points

  • As of September 2026 the Fraud Fusion Taskforce reports 20 people jailed for a combined 74 years, more than 660 investigations and 60 criminal referrals since it began in November 2022.
  • The NDIA says integrity work delivered $2.1 billion in benefits between November 2022 and June 2026: $1.2 billion in prevented payments and $0.9 billion redirected.
  • In May 2026 NDIA executives told Parliament that "integrity leakage" was about 8 per cent of scheme spending, around $3.7 billion a year.
  • New kickback and inducement offences commence around 20 November 2026.
  • A new claims and payments system, with identity checks and automatic matching of claims to plans, began rolling out to providers in July 2026 and will be complete by 2030.

Fraud steals from participants twice: once from the plan being misused, and again from every participant when budgets are tightened to pay for it. The numbers released this month show how large the problem is, and the new law gives the NDIA and police sharper tools.

What the Taskforce has done

The Fraud Fusion Taskforce brings together 25 agencies led by the NDIA and Services Australia. In the financial year to 31 May 2026 it executed 50 search warrants over about $118 million in claims. Recent cases include a pair jailed in September 2026 for claiming supports that were never delivered. Senator McAllister has said the "majority of convicted NDIS criminals" are now serving prison sentences.

What is changing in the law and the systems

  • Kickbacks: from about 20 November 2026 it is an offence to offer or accept an inducement, such as cash, gift cards, holidays or phones, in exchange for a participant signing with a provider.
  • Records: destroying or falsifying records to frustrate an investigation has been an offence since 27 August 2026.
  • Provider enrolment: providers are being moved to a new enrolment process with identity and bank verification, and claims will be automatically checked against plans and registration before payment.
  • Evidence at point of service: the NDIA has said it will require more evidence that a support was actually delivered, such as rostering and sign-off records.

Warning signs to watch for

Be cautious if a provider…

  • Offers you cash, gifts, a holiday or a device to sign a service agreement or change providers.
  • Asks for your my NDIS login, or wants to be made your nominee without a clear reason.
  • Claims for days you were in hospital, on holiday or did not receive a service.
  • Pressures you to "use up" your budget on services you did not ask for.
  • Will not give you itemised invoices or a copy of your service agreement.

How to check your own plan

  1. Log in to the my NDIS app or portal at least monthly and look at the payments list. All plans are now on the PACE system, so the full claim history is visible.
  2. If you are plan-managed, ask your plan manager for a monthly statement and compare it with your diary or roster.
  3. Ask providers to send invoices that list the date, support item, hours and worker. The 2026-27 Pricing Schedule requires separate line items for travel, cancellations and reports, which makes this easier.
  4. Report concerns to the NDIS Fraud Reporting and Scams Helpline on 1800 650 717 or at fraudreporting@ndis.gov.au. You can report anonymously.

Our commitment

Nurture and Care Solutions never offers inducements to sign with us, always provides itemised invoices, and will show you your service records on request. If anything on an invoice from us looks wrong, tell us and we will fix it the same day.

Sources

Figures are as published by the NDIA and ministers at the dates shown; the $2.1 billion realised figure and a separate $4.1 billion forecast figure both appear in official material.