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Safeguarding

Everyone has the right to be safe and treated with dignity. Nurture and Care Solutions does not tolerate abuse, neglect, exploitation or violence of any kind.

Last updated 2 November 2026

If someone is in danger

If a person is in immediate danger, call 000 first. Then let us know so we can make sure they are safe and report the incident.

How we keep people safe

  • Worker screening. Every worker must hold a current NDIS Worker Screening Check before working with participants, and a NSW Working With Children Check before working with children. We also check references and qualifications.
  • Code of Conduct. All workers follow the NDIS Code of Conduct and complete induction and ongoing training in safeguarding, incident management and recognising abuse and neglect.
  • Person-centred supports. We get to know each participant, respect their choices and support them to speak up about anything that worries them.
  • Risk planning. We assess risks with each participant and their supporters and review support plans regularly.
  • Restrictive practices. We do not use restrictive practices unless they are authorised and part of an approved behaviour support plan, and we report any unauthorised use.
  • Supervision. Our managers supervise and support workers, and act quickly on any concern.

Children and young people

We follow the NSW Child Safe Standards. Workers who support children hold a Working With Children Check and are trained to recognise the signs of harm. If we believe a child is at risk of significant harm, we report it to the NSW Child Protection Helpline on 132 111.

What counts as a safeguarding concern

  • Physical, sexual, emotional or financial abuse
  • Neglect, including not getting needed care, food, medication or support
  • Exploitation, intimidation or discrimination
  • Use of a restrictive practice that has not been authorised
  • Any behaviour by a worker that breaches the NDIS Code of Conduct

How to raise a concern

Anyone can raise a concern, and you can stay anonymous. Contact us:

When we receive a concern we will:

  1. Make sure the person is safe and get them any medical or other help they need.
  2. Report to police where a crime may have happened.
  3. Notify the NDIS Quality and Safeguards Commission of reportable incidents within the required timeframes (within 24 hours for the most serious incidents).
  4. Investigate, support the people affected and tell them what we are doing.
  5. Take action, including standing a worker down while we investigate where needed, and learn from what happened.

Raising a concern will never affect a participant's supports. You can also read our complaints and feedback process.

Other places to get help

  • NDIS Quality and Safeguards Commission: 1800 035 544, ndiscommission.gov.au
  • National Disability Abuse and Neglect Hotline: 1800 880 052
  • NSW Child Protection Helpline: 132 111
  • 1800RESPECT (sexual assault, domestic and family violence): 1800 737 732
  • Ageing and Disability Commission (NSW) Abuse and Neglect Hotline: 1800 628 221

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